Recently I witnessed a gruesome car crash right in front of my eyes. Two drivers collided at full-speed, while another car careered off the motorway flipping over three times in the process. Within minutes there were dozens of police, ambulances and fire-engines. It reminded me how life sometimes changes its course in such sudden ways. We’ve all experienced those surreal and dreamlike moments – a car accident, the death of a loved one, a misfortune or some unexpected news. In a few short moments, everything seems to have changed. Our plans fly out the window, and we’re left completely disorientated. What next? As the reality of the situation dawns, the natural reaction is one of anger and frustration.